During your appointment, you’ll be able to select a collection date using our internal scheduling system. If you need a quicker turnaround, we also offer same-day and next-day services. Once your Canada Goose coat or jacket is booked in, you’ll receive a confirmation via text or email with your order number and fitting details. When your garment is ready for a fitting, our system will automatically notify you. You can also monitor your order’s progress at any time using our online status checker. If your item is finished earlier than expected, you’ll have the opportunity to collect it ahead of schedule.

All postal repairs are completed within 7 days of payment. Once your repair booking is confirmed, you’ll receive a text or email with your order number and all relevant details. You’ll be kept updated automatically via text and email as your repair progresses. If your garment is completed sooner than expected, we’ll notify you immediately by text and email.

If visiting us in person isn’t possible, you’re welcome to send your Canada Goose coat or jacket by post. Please include a cover letter with your contact information and a detailed explanation of the alterations or repairs you’d like. Once we receive your item, our team will assess it and get in touch with a quote. Be sure to use a tracked delivery service and address it to: Alterations Boutique Manchester, 14 Royal Exchange Arcade, Manchester, M2 7EA.

Costs vary depending on the type of repair. Once we assess your coat, we’ll provide a video analysis of how to best repair the damage along with a clear quote before any work begins.

For urgent requests, we provide a same-day or next-day service, ensuring your garment is altered and returned without delay. Just let us know your timeframe during your appointment, and we’ll make sure your item is ready when you need it.

Unfortunately, we do not offer a cleaning service and are unable to recommend one.

Unfortunately we do not offer a dyeing service or know of someone that offers this service.

We accept Apple Pay, most debit and credit cards, as well as payment by bank transfer.

Yes, we offer next-day delivery via DPD for £20, available Monday through Friday. Once your item is ready, DPD will send you a text with the scheduled delivery date and a one-hour time window, so you’ll know exactly when to expect it. If you need your item delivered the same day, we can arrange local delivery within a 5-mile radius of our location for £50.

You can track your order anytime using our Order Status checker. When your order is created during your initial visit, our system will automatically send you a confirmation via text or email with your order number and fitting or collection date. Once your item is ready, you’ll receive another notification letting you know it’s available for pickup. If we complete the work ahead of schedule, you’ll have the option to collect your item earlier than planned.

Of course, you’re welcome to reschedule your fitting date at any time. You can do it yourself online using our convenient change appointment link, or simply email us and we’ll take care of it for you.

If you want to change your order - you should contact as soon as possible by email or phone. Despite us agreeing on a collection date with you we may start the work immediately after the order is taken so changes are not always possible if we have already started the work.

Unfortunately, we do not permit the consumption of food and drink at the appointment due to the risk of spillage which can make contact with clothing.

Unless you have chosen to have your items shipped to you, we recommend trying on your garments upon collection to ensure everything is perfect. If you’re unable to do so, you can return within 14 days, and we’ll repeat the agreed work free of charge. Please note that only the work specified on your order form will be repeated.

The customer is under an obligation to collect their garment(s) on the agreed collection date stated on their order form. If you want to change the collection date you can do so by using the change appointment link. Uncollected items may be disposed of after 90 days from the agreed collection date. Alterations Boutique Ltd, in such an event, will take reasonable steps to contact the customer using the contact details provided at the time the order was placed. If we are unable to contact the customer, we will not be held liable for any loss the customer may suffer.

Yes - you can send a courier or friend to collect your order. They should provide your order number, name and telephone number or we will be unable to release the order to them. Please note we recommend you collect the order yourself so you can check the order has been carried out correctly in accordance with your instructions. If you cannot you may return the items to re-altered or repaired within 14 days from the time of collection.

You can contact DPD on: 0121 275 0500 and quoting your tracking number which would be provided by DPD via text.

You can visit DPD Local “Follow My Parcel”: https://track.dpdlocal.co.uk/ and enter your tracking number and postcode which would be provided by DPD via text.

This page gives real‑time updates, including the driver’s location and your delivery window.

Yes, if we have not posted your garment you can contact us and we will happily update your delivery address, if we have already posted your garment it is out of our control and you would need to contact DPD to update this information. You can contact DPD on: 0121 275 0500

Most jackets and coats can be repaired, even when the damage looks significant. If anything is too extensive to fix, we’ll explain your choices and agree on the next steps together.

Canada Goose offers a lifetime warranty against defects in materials and workmanship for the original owner, but this doesn't cover most damage. Wear‑and‑tear, accidental damage, and alterations are not covered for example, but can still be repaired by us.