During your appointment, you will select your collection date through our in-house system. We also provide same-day and next-day alteration options if needed. You’ll get an automated text or email with your order number and fitting date. When your garment is ready for fitting, our system will notify you automatically by text or email. Alternatively, you can check your order status anytime with our online status checker. If your order is finished earlier, you can opt to collect it sooner.

You do not need to arrive at a specific time to collect your evening dress. However, please ensure you have received an automated text message or email confirming your garment is ready before visiting to try it on. If you have not received this message, please use the order status checker on our homepage and confirm that it says “Completed.” If it does not, kindly wait until it is marked as “Completed.” For any queries, you can call our customer service line at 0161 832 6420, operational from 10:00 am to 7:00 pm, Tuesday to Saturday, or email us at info@alterationsboutiquemanchester.co.uk.

Yes, for a fee of £20, we offer next-day delivery via DPD from Monday to Friday. Once dispatched, you’ll receive a text from DPD with your delivery day and a one-hour time window. For same-day delivery within a 5-mile radius, we can arrange shipping via Addison Lee for £50.

Yes, for urgent needs, we provide same-day or next-day services to ensure your dress is altered and ready promptly. Just let us know your requirements during your appointment, and we’ll prioritise your garment accordingly.

Unfortunately, we only provide tailoring and alteration services. We do not offer cleaning services nor can we recommend any cleaning providers.

We accept Apple Pay, most Debit cards, and Credit cards.

You can check your order status at any time. When your order is placed, our system sends an automated text or email confirming your order number and fitting or collection date. Once your dress is ready, you’ll automatically receive notification via text or email, allowing you to collect earlier if finished ahead of schedule.

Yes, you can easily reschedule your fitting date online using the change appointment link, or you can email us and we will update it for you.

If you wish to amend your order, please contact us as soon as possible by email or phone. Although a collection date may have been agreed, work often begins immediately after placing the order, so changes may not be possible if the alterations have already started.

For the safety of your garment, we do not allow food or drink consumption during appointments to avoid any risk of spills or damage.

We recommend trying on your garment upon collection to ensure everything fits perfectly. If you are unable to try it on immediately, you can return within 14 days for any necessary adjustments free of charge, limited to the alterations specified on your order form.

Customers are required to collect their garments on the agreed collection date noted on the order form. If you need to change this date, please use the change appointment link. Items not collected within 90 days of the agreed date may be disposed of. We will make reasonable efforts to contact you using the details provided, but we cannot be held responsible for any loss if we cannot reach you.

Yes, a friend or courier can collect your order for you. They must provide your order number, name, and phone number for us to release the item. We recommend you collect your order personally to verify everything is as requested. If not, you may return the garment within 14 days for alterations or repairs.