At your appointment, you will choose your collection date using our in-house system. We also offer same day alterations or next-day services if required. You will receive an automated text or email with your order number and fitting date. Once your Moncler Jacket or Moncler Coat is ready for a fitting, our system will automatically notify you via text or email. Alternatively, you can track your order anytime using our online status checker. If your order is completed ahead of schedule, you’ll have the option to collect it sooner.

All postal repairs are completed within 7 days of payment. Once your repair booking is confirmed, you’ll receive a text or email with your order number and all relevant details. You’ll be kept updated automatically via text and email as your repair progresses. If your garment is completed sooner than expected, we’ll notify you immediately by text and email.

Costs vary depending on the type of repair. Once we assess your coat, we’ll provide a video analysis of how to best repair the damage along with a clear quote before any work begins.

If you’re unable to visit us, you can post your Moncler Jacket or Coat, including a cover letter with your contact details and a clear description of the work required. Our team will reach out with a quote. Please ship the item to Alterations Boutique, 14 New Quebec Street, London W1H 7RS using a tracked service.

In urgent cases, we offer a same day or next-day service, ensuring your Moncler Jacket or Coat is altered or repaired promptly. Simply inform us of your requirements during your visit, and we will ensure your Moncler Jacket or Moncler Coat is ready when you need it.

Unfortunately, we do not offer a Moncler cleaning service and are unable to recommend one.

Unfortunately we do not offer a Moncler dyeing service or know of someone that offers this service.

We accept Apple Pay, most debit and credit cards, as well as payment by bank transfer.

Yes, for £20, we can ship your Moncler Jacket or Coat via DPD for next-day delivery, Monday to Friday. Once your item is ready, you’ll receive a text message from DPD with the delivery day and a one-hour time slot, so you’ll know exactly when to expect it. If you require same-day delivery, we can arrange shipping via Addison Lee within a 5-mile radius of our locations for £50.

You can use the Order Status checker. When we create your order during your first visit, our computer system will send you an automated text/email confirming your order number and fitting or collection date. Once your Moncler Jacket or coat is ready for collection, our system will automatically send you a text/email to notify you that your order is ready. This means that if we finish the work ahead of schedule, you will have the option to collect your order sooner.

Absolutely - you can change the fitting date yourself online using the change appointment link or you can send us an email and we can do it for you.

If you want to change your Moncler alterations or repair order - you should contact as soon as possible by email or phone. Despite us agreeing on a collection date with you we may start the work immediately after the order is taken so changes are not always possible if we have already started the work.

Unfortunately, we do not permit the consumption of food and drink at the appointment due to the risk of spillage which can make contact with clothing.

Unless you have chosen to have your items shipped to you, we recommend trying on your garments upon collection to ensure everything is perfect. If you’re unable to do so, you can return within 14 days, and we’ll repeat the agreed work free of charge. Please note that only the work specified on your order form will be repeated.

The customer is under an obligation to collect their garment(s) on the agreed collection date stated on their order form. If you want to change the collection date you can do so by using the change appointment link. Uncollected items may be disposed of after 90 days from the agreed collection date. Alterations Boutique, in such an event, will take reasonable steps to contact the customer using the contact details provided at the time the order was placed. If we are unable to contact the customer, we will not be held liable for any loss the customer may suffer.

Yes - you can send a courier or friend to collect your order. They should provide your order number, name and telephone number or we will be unable to release the order to them. Please note we recommend you collect the order yourself so you can check the order has been carried out correctly in accordance with your instructions. If you cannot you may return the items to re-altered or repaired within 14 days from the time of collection.

You can contact DPD on: 0121 275 0500 and quoting your tracking number which would be provided by DPD via text.

You can visit DPD Local “Follow My Parcel”: https://track.dpdlocal.co.uk/ and enter your tracking number and postcode which would be provided by DPD via text.

This page gives real‑time updates, including the driver’s location and your delivery window.

Yes, if we have not posted your garment you can contact us and we will happily update your delivery address, if we have already posted your garment it is out of our control and you would need to contact DPD to update this information. You can contact DPD on: 0121 275 0500

Most jackets and coats can be repaired, even when the damage appears severe. If we find that a repair isn’t possible, we’ll talk you through the available options and decide on the next steps together.

Yes. We focus on achieving near‑invisible repairs and use techniques that keep your jacket looking as close to new as possible. We achieve seamless finishes in around 95% of cases.