At your appointment, you will choose your collection date using our in-house system. We also offer same-day alterations or next-day services if required. You will receive an automated text or email with your order number and fitting date. Once your Prom Dress is ready for a fitting, our system will automatically notify you via text or email. Alternatively, you can track your order anytime using our online status checker . If your order is completed ahead of schedule, you’ll have the option to collect it sooner.

Yes, most prom dresses can be taken in to achieve a perfect fit. Letting a prom dress out depends on the amount of seam allowance available. Our experts will assess the dress and let you know what’s possible.

Absolutely! Our skilled tailors specialise in working with delicate fabrics, beading, lace, and intricate embellishments. While more detailed work may take extra time, we ensure the finish is seamless.

Yes, we can expertly hem dresses with multiple layers, including chiffon, tulle, and lace, while maintaining the original design and balance.

You do not need to arrive at a specific time to collect your prom dress. However, please ensure you have received an automated text message or email confirming your prom dress is ready before visiting to try it on. If you have not received this message, please use the order status checker on our homepage and confirm that it says “Completed.” If it does not, kindly wait until it is marked as “Completed.” For any queries, you can call our customer service line at 0161 832 6420, operational from 10:00 am to 7:00 pm, Tuesday to Saturday, or email us at info@alterationsboutiquemanchester.co.uk.

Yes, for £20, we can ship your Prom Dress via DPD for next-day delivery, Monday to Friday. Once your Prom Dress is ready, you’ll receive a text message from DPD with the delivery day and a one-hour time slot, so you’ll know exactly when to expect it. If you require same-day delivery, we can arrange shipping via Addison Lee within a 5-mile radius of our locations for £50.

In urgent cases, we offer a same day-alterations or next-day service, ensuring your Prom Dress is altered and returned to you promptly. Simply inform us of your requirements during your visit, and we will ensure your garment is ready when you need it.

Unfortunately, we only offer tailoring services. We do not provide a cleaning service and are unable to recommend one.

We accept Apple Pay, most Debit cards and Credit cards.

You can utilise the Order Status checker. When we place your order during your initial visit, our computer system will dispatch an automated text/email confirming your order number and fit or pickup date. Once your Prom Dress is prepared for pickup, our system will promptly send you a text/email to inform you that your order is ready. This implies that if we complete the work ahead of schedule, you will have the possibility to retrieve your Prom Dress earlier.

Absolutely - you can change the fitting date yourself online using the change appointment link or you can send us an email and we can do it for you.

If you want to change your Prom Dress Alterations order - you should contact as soon as possible by email or phone. Despite us agreeing on a collection date with you we may start the work immediately after the order is taken so changes are not always possible if we have already started the work.

Unfortunately, we do not permit the consumption of food and drink at the appointment due to the risk of spillage which can make contact with clothing.

We understand you have a busy life but we recommend you try on your Prom Dress when you collect so that we can be absolutely sure everything is correct. If you do not have the time you can return within 14 days and we will repeat the work for you free of charge. Note that we will only repeat the work agreed on your order form.

The customer must pick up their Prom Dress on the designated collection date specified in their order form. If you wish to modify the collection date, you can do so by clicking the change appointment link. Items that are not collected may be disposed of after 90 days from the scheduled collection date. In such cases, Alterations Boutique Ltd will make reasonable attempts to reach the customer using the contact information provided at the time of the order. If we are unable to get in touch with the customer, we will not be responsible for any losses incurred by the customer.

Yes - you can send a courier or friend to collect your Prom Dress. They should provide your order number, name and telephone number or we will be unable to release the Prom Dress to them. Please note we recommend you collect your Prom Dress yourself so you can check the alterations have been carried out correctly in accordance with your instructions. If you cannot you may return the items to re-altered or repaired within 14 days from the time of collection.