During your fitting appointment, you’ll choose your collection date using our in-house system. We offer same-day and next-day services if needed. You will receive an automated confirmation by text or email. Once your garment is ready, we’ll notify you automatically. You can also track your progress anytime using our online status checker. Early completions may be collected sooner.

You do not need to arrive at a specific time to collect your evening dress. However, please ensure you have received an automated text message or email confirming your garment is ready before visiting to try it on. If you have not received this message, please use the order status checker on our homepage and confirm that it says “Completed.” If it does not, kindly wait until it is marked as “Completed.” For any queries, you can call our customer service line at 0161 832 6420, operational from 10:00 am to 7:00 pm, Tuesday to Saturday, or email us at info@alterationsboutiquemanchester.co.uk.

Yes, we offer delivery. Next-day delivery via DPD is available for £20 (Mon–Fri). You'll receive a one-hour delivery window by text. Same-day delivery within 5 miles is available via Addison Lee for £50.

We provide same-day or next-day services for urgent requests. Please inform us during your visit, and we’ll do our best to accommodate your timeline.

No, we specialise solely in tailoring and alterations. Cleaning services are not available.

We accept Apple Pay, major debit cards, and credit cards.

You’ll receive an automated text or email with your order number and fitting or collection date. When the garment is ready, you’ll get a notification. Early completions will also be notified. You may track progress with the Order Status checker.

Yes, you can reschedule online via the change appointment link or by emailing us.

If you'd like to make changes, contact us immediately by email or phone. Once work begins (which may be right after booking), we may not be able to accommodate changes.

We kindly ask that no food or drink is consumed during appointments to avoid potential damage to garments.

We recommend trying on garments upon collection to confirm everything fits as agreed. If not, you can return within 14 days for adjustments based on your original order.

Please collect your garment(s) on the agreed date listed on your order form. You can reschedule via the change appointment link. Uncollected items may be disposed of after 90 days. We will make reasonable contact efforts beforehand using your provided details.

Yes, a friend or courier may collect on your behalf with your name, order number, and phone number. However, we advise collecting yourself to ensure the order meets your expectations. If not, items may be returned for corrections within 14 days.

If you’re unable to visit our location in person, we offer a convenient mail-in service for repairs only. Please note that we do not provide alterations by post, as our expert tailors require in-person fittings to ensure precise measurements. To use our repair service, simply follow these steps:

1. Send Your Item: Post your garment(s) to us using a tracked delivery service. Please send them to:
   Alterations Boutique Manchester, 14, Royal Exchange, Manchester, Manchester M2 7EA.
   Be sure to include a covering letter with your contact information and a detailed description of the repairs required.
2. Assessment and Quote: Once we receive your item, we’ll assess the repairs needed and contact you with a quote. Upon your approval, we’ll begin the repair work.
3. Return Delivery: When the repairs are complete, we’ll return your garment via your choice of standard or express delivery (shipping charges apply).

If you have any questions, please don’t hesitate to get in touch. We’re here to help and look forward to restoring your garment with care and precision.